Return & Refund Policy

At Madistify, we recognize that sometimes purchases may not align with your expectations or circumstances might shift. That’s why we’ve meticulously developed a transparent and customer-centric Return & Refund Policy to guarantee your satisfaction with every interaction.

Return Process

Should you find yourself needing to initiate a return, we’ve simplified the process:

  1. Contact Customer Support: Reach out to our dedicated customer support team at [email protected] within 5 days of receiving your order. Kindly provide your order number along with a brief explanation for the return.
  2. Await Authorization: Our customer support team will carefully review your request and furnish you with the necessary authorization and instructions for the return process.
  3. Pack Your Items: Carefully pack the items you intend to return, ensuring they remain in their original condition, including tags and packaging.
  4. Ship Your Return: Dispatch the package to the address provided by our customer support team. We recommend utilizing a trackable shipping method for secure return delivery.

Refund Policy

Upon receipt and inspection of your return, we will promptly process your refund. Here are the key aspects of our refund policy:

  1. Refund Timeframe: Refunds will be processed within 7 business days upon receiving the returned items.
  2. Original Payment Method: Refunds will credit back to the payment method originally used for the purchase.
  3. Return Shipping Costs: While return shipping costs are not covered by us, any initial shipping fees paid during your purchase are non-refundable.

Conditions for Returns

  1. You must return items in their original condition, keeping tags and packaging intact.
  2. Personalized or customized items may not be eligible for return unless there is a defect or error on our part.
  3. We reserve the right to decline returns that do not meet our policy criteria.

Exchange Policy

Currently, we do not facilitate direct exchanges. If you wish to exchange an item, please follow the return process and proceed to place a new order for the desired item.

We prioritize your satisfaction above all else and dedicate ourselves to ensuring a return process that is seamless and equitable. Should you have any queries or concerns, please do not hesitate to reach out to our customer support team at [email protected]. We’re here to assist you and ensure your Madistify experience is enjoyable from inception to conclusion.

Thank you for choosing Madistify!